Mexicano Grille and Bar

Reviews about Mexicano Grille and Bar

• 1 / 5

  By Jeff Greene
  I'm not underwhelmed, or disappointed, I'm angry.
  I walked over, in the rain, from the Flying J.
  The waitress was very nice, I got the guacamole live, which is good.
  
  I ordered the beef fajitas, and they came out looking and smelling alright. Then I noticed the skillet they came out on was too hot. I started stirring the meat and vegetables trying to keep them from burning, when I found it was too hot for that to even work I had to pull ice out of my drink to try and cool the skillet. Meanwhile I'm looking for my waitress to ask for a plate so I can get this food off the skillet. She finally come out from the back and I ask for a plate because the skillet is too hot and is burning the vegetables. She gets the plate for me, and scurries off as I'm pouring my food, not even bothering to follow up on my mention of the food being burnt.
  
  I like my fajita vegetables to be caramelized and even a touch charred, but these vegetables were charcoal by the time I got them on the plate. It smelled and looked like what you scrape off your BBQ grill.
  
  I tried to eat it anyway.
  I grabbed a tortilla and used the meat and what few vegetables I thought were salvageable. It didn't work.
  
  That pungent taste from the burnt vegetables had flavored the meat. The meat was poorly cut for fajitas, cut into large cubed chunks rather than tortilla suited strips. It was impossible to bite through, tough to chew and full of gristle. As I'm trying to chew this mouthful of disappointment, the waitress comes by and asks if everything is okay. I shake my head no since I'm still trying to chew this tough meat and she says she's going to refill my drink. Which she comes back with, sets down and runs off. Ignoring that I had indicated things were NOT okay.
  
  I tried to finish the tortilla full of fail. But out of the three pieces of meat I managed to fit into the tortilla, I managed to fully eat one, and two ended up spit into a napkin when I realized I wouldn't be able to chew them enough to swallow.
  
  So, I set the fajitas on the other side of the table and just waited for my waitress to come around again. 10 minutes later she comes and asks again if everything is okay. This time I was able to verbally say no, and when asked told her the vegetables were burnt beyond edible and the meat was tough and chewy as leather.
  I was very polite and matter of fact.
  
  She took the plate and said that maybe the manager will take it off my bill and just walked away. I sat there another 10 minutes waiting to hear back. Sat there while my waitress did things that didn't involve speaking to me. She finally comes over, almost seeming surprised I was still there and said I didn't need to pay for the food. The manager never even bothered to come out and speak to me personally. So I asked her, "Are you fixing the food, or am I just not paying for it?"
  She said the manager said I didn't need to pay and then took the plate that had the cheese, sour cream and beans on it from the table.
  
  I stayed for a little bit longer in case I had misinterpreted the waitress. I was just ignored for the next 10 minutes. At that point it was very clear they were not going to be trying to make things right by fixing my order. It was very much a "You don't need to pay, you can leave now." Type situation. So I left, and I'm even less happy to have been felt forced to leave behind an almost entirely full bowl of delicious guacamole, and having wasted over an hour of my drive clock. I didn't ask to speak to a manager before I left because it had already been made clear by their absence that they were not interested in speaking with me, and combined with how upset I was over the situation, nothing good would have come from it.
  
  The food has potential, if they would cook it properly, but the service and management are beyond terrible.
  
  I will be letting my friends and other drivers exactly what my experience was, save a few from having to waste their time or energy with this place.
  December 16, 2016
• 5 / 5

  By Edward Holt
  Excellent place to eat! They give you cheese dip and salsa with your chips! Very pleased with my experience.
  June 24, 2016